Working with interpreters effectively: healthcare

Fundamentals of interpreting services Communication services are vital to gainĀ informed consent in the healthcare setting. You can use telephone interpreters if your patient is uncomfortable speaking to someone else face-to-face. Effective communication reduces misdiagnoses, failure to adhere to a treatment regime and frequent admissions. Family and friends should not be used as interpreters because they:... Continue Reading →

Introduction to NHS WRES

We can no longer afford to ignore the wealth of evidence that where staff are treated with respect, discrimination is challenged and difference is welcomed, that staff talent blossoms, turnover declines and patient care and safety improve. Roger Kline, 2018 Over 20% of NHS employees are BME (Black and Minority Ethnic), yet only 7% are... Continue Reading →

General Equality Quiz – January 2018

If you are running an event or training session, you may find it useful to print out copies of our Equality Quiz to aid discussion and debate. The quiz is based on equality law in Great Britain and covers topics such as hate crime, protected characteristics, types of discrimination and the NHS public sector equality... Continue Reading →

Crew Resource Management: communication tool

Crew resource management (CRM) or cockpit resource management are training procedures used in environments where human error can have substantial negative effects. It is commonly used for improving air safety and focuses on interpersonal communication, leadership, situational awareness and decision making in the cockpit of an airliner. The principle behind CRM is good communication and... Continue Reading →

Health inclusion: Gypsy, Roma & Traveller people

In the UK, the Gypsy, Roma and Traveller (GRT) community are highly diverse, yet bias and prejudice continues to dominate societal perceptions. For example, over 50% of the GRT community live in bricks and mortar housing, many work and pay taxes like everyone else. That said, nomadism remains a fundamental part of GRT culture and... Continue Reading →

End of life care: diversity

Does the National Health Service (NHS) in the UK deliver culturally sensitive end-of-life care services? Or does it rely on stereotypes and biases rather than exploring the actual needs of the population groups it serves? How much research and work is done in different hospitals to find out about the end-of-life care needs of different... Continue Reading →

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