Cyber bullying: what should employers be doing?

What is cyber bullying? Any form of bullying, harassment or victimisation that makes use of technology to deliberately upset, threaten, degrade or humiliate a person.¬† It can be conducted by a single person or a group of people, and can cause significant distress. The rise in cyber bullying has had a detrimental effect on many... Continue Reading →

Working with interpreters effectively: healthcare

Fundamentals of interpreting services Communication services are vital to gain¬†informed consent in the healthcare setting. You can use telephone interpreters if your patient is uncomfortable speaking to someone else face-to-face. Effective communication reduces misdiagnoses, failure to adhere to a treatment regime and frequent admissions. Family and friends should not be used as interpreters because they:... Continue Reading →

Hate Crime: an introduction

Employers have a duty of care to those who are on their site - this includes staff, service users and contracted suppliers. They need to have processes in place to reduce the chances of a hate crime, and to ensure that if it does occur, they have robust measures to report it, act on it... Continue Reading →

Introduction to NHS WRES

We can no longer afford to ignore the wealth of evidence that where staff are treated with respect, discrimination is challenged and difference is welcomed, that staff talent blossoms, turnover declines and patient care and safety improve. Roger Kline, 2018 Over 20% of NHS employees are BME (Black and Minority Ethnic), yet only 7% are... Continue Reading →

Crew Resource Management: communication tool

Crew resource management (CRM) or cockpit resource management are training procedures used in environments where human error can have substantial negative effects. It is commonly used for improving air safety and focuses on interpersonal communication, leadership, situational awareness and decision making in the cockpit of an airliner. The principle behind CRM is good communication and... Continue Reading →

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